How do I speak to someone at VivaAerobus?

You can dial Vivaaerobus phone number at +1 (802)-341-3448 or +1 (866) 359-8482. They will help you and resolve your query.

VivaAerobus, being flexible with its services, also offers cheap tickets. This compels passengers to speak to someone at VivaAerobus to ask multiple questions about baggage allowance, senior citizen policy, deals, miles, special assistance, etc. Hence, in the following discussion, you will learn all the associated information; please have a look:

How do you raise the concerns over a call?

If you want to fly with VivaAerobus, you must connect with them to learn about all the processes, policy, fee structure, timings, etc., merely by dialing the VivaAerobus Phone Number +1 (802)-341-3448 or +1 (866) 359-8482. However, there are some steps that you have to follow; please take a look at the IVRs and a way to call the airline.

• Dial  +1 (802)-341-3448 or +1 (866) 359-8482 to start the process. 
• Wait for a beep, and listen to certain IVRs:
• Press 0 to pick your preferred language. 
• Press 2 to reserve your flight. 
• Press 4 to cancel the reservation. 
• Press 6 to request special assistance. 
• Press 8 to check in with VivaAerobus. 
• Press 9 to get a real person. 
• Press # for other options. 

For Reservation (Toll Free Number)

• Mexico :- 81 82 150 150
• United States :- +1 866 FLY VIVA(+1 866 359 8482)
• Colombia :- + 57 800 5189402 / +57-601-3557630

Lost baggage (Toll Free Number)

• +52 (81) 8215 0520
• +52 (81) 8215 0196

Send your doubts via live chat. 

The phone process may cause you to wait a long time to connect. And for this reason, you look forward to finding any alternative. So, you can consider the live chat window. There, you have to describe your doubt in detail, in a structured manner, and forward it to the executive who will assist you. However, below are the points you need to follow; 

• Visit the official website of VivaAerobus to commence the process. 
• Under the Help section, click on the Contact Us tab. 
• The website will automatically release the “Chat With Us” tab; click on it.
• Describe your concerns and forward them to the agent. 

Does the airline allow you to forward concerns on social media channels?

You can also prefer social networks to send all your service-associated doubts to the officials. The most significant advantage of getting support on these platforms is getting updated information on deals or discounts. This can save you bucks in booking a flight ticket. Hence, you are suggested to visit the official website of VivaAerobus to find out all those social media channels. 

Prepare a proper query and send it via email address. 

Yes, it is also possible to send your concerns citing your doubts, such as booking process, check-in method, terminal number, request a refund, etc., through the email address atencion.clientes@vivaaerobus.com. However, it may take a longer period for the assistance team to respond due to a high number of requests. Make sure you are citing the concerns in a proper structure so the agent comprehends them.  

What are the customer service hours of VivaAerobus?

The VivaAerobus Customer Service team is available throughout the week but only between 9 AM to 7 PM. If you call or reach out to them during their off hours, your call may not be picked up. 

What is the best time to contact VivaAerobus?

The best time to reach out to them is on Tuesday or Thursday. These days, the number of travelers approaching the airline is relatively low. 

Which method is preferred the most to connect with VivaAerobus?

The most used mode to connect with the VivaAerobus customer service team is believed to be a phone call on +1 (802)-341-3448 or +1 (866) 359-8482, and you have to wait until you listen to certain IVRs. 

What services are provided by VivaAerobus?

VivaAerobus proposes numerous services, and to know about the same, you are requested to read out the points:

• Check–in procedures— You can check in with the airline through multiple windows, for example, kiosks, online methods, help desk, etc.  
• Food and drinks— You may get free food and beverages on board that will make your journey remarkable. 
• Lounge Access— You get the Lounge access at the airport, where you can have lunch or dinner and can wait until your flight is called to take off.